FAQ's – PlantX Canada
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FAQ's

The XVIP membership program is available to customers for C$29.99 per month or C$299.95 per year. Benefits include free shipping on orders of C$49.95 and up (Instead of C$75), a 5% discount on all products (including already discounted items) and product lines we carry (online and in-store), exclusive access to deals, promos, and features available only to XVIP Members, priority access to PlantX special events, and exclusive access to the PlantX Fitness Experience (launching later in 2021). All member orders will be shipped within 1-2 days providing swift access to PlantX products at any time as well.

Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

We happily accept the following methods of payment: Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

Yes, we will send you a tracking number via email. You can also check your order here

Once you have received your order and reviewed your packing slip, you have 48 hours to report any missing items to our customer service team at support@plantx.com After 48 hours our team will not be able to provide you with a refund.

The meals are prepared by local chefs every weekend in our North Vancouver kitchen and are delivered the following Monday through Thursday depending on your location: Every Monday for Vancouver Orders

Vancouver: 10:30am - 2:00pm
North/West Vancouver: 12:00pm - 3:00pm
Burnaby: 2:00pm - 5:00pm
Surrey: 1:00pm - 5:00pm
Richmond: 1:00pm - 5:00pm

Tuesday through Thursday for the rest of Canada. Deliveries to the east coast usually arrive on Thursdays. We will send an email to notify you that the delivery has left the warehouse. You will also be notified via text message with an approximate time of delivery.

For our original 10 meals that were made with meat alternatives, we collaborated with the chefs at Modern Meat because their products are protein-rich and vegan, but PlantX has assembled a team of executive chefs, nutritionists and trainers to develop our ever-evolving menu that’s not only healthy, but absolutely delicious as well! Our team, along with UpMeals, which is also located in Vancouver, are ready to serve you something we know you’ll love. From an idea in our minds, to a delicious meal on your doorstep, we take pride in our meal program every step of the way.

Crumble, Meatballs and vegan ‘Crab’ Cakes are a few of the meat alternatives on offer from Modern Meat. These products are used throughout a handful of our pre-made meals resulting in nutritious and protein-packed recipes that are delicious!

No, you will receive the meals and products separately.

We recommend that the meals be kept refrigerated and consumed within 5-7 days of delivery. For optimal enjoyment, we recommend consuming all salad bowls and wraps within 3-4 days, and entrée meals within 5 days post-delivery. Our meals are not intended to be frozen, as this may affect the flavours and textures of the dish, however, it will extend the consumption date significantly if you choose to do so.

The production team assembles and plates the meals fresh every weekend and they are sent out for delivery in a temperature-controlled truck or box each Monday. If you are unable to have someone home to receive the meals, they will be left outside the door in an insulated bag which will keep the meals cold. If you know in advance you will not be able to receive the delivery at a specific time, please contact us and we will do our best to accommodate this request.

PlantX has both options available. We offer a rotating, subscription-free, a la carte menu for weekly meal delivery throughout Canada. The a la carte menu requires a minimum order of 5 of our pre-made, chef-curated meals plus any add-ons you’d like to include. We accept online orders anytime. New to PlantX are our meal plans for those who want complete plant-based nutrition for breakfast, lunch, and dinner, curated by our very own certified nutritionist from our medical advisory board, Ms. Amy Gensel RD, CSNC. The meal plan is available in both 3 and 5-day programs where you can receive all of your delicious and nutritious meals delivered right to your door. You can order a 3-day or 5-day meal plan as a one time purchase, or you can save 10% by subscribing to weekly deliveries.

We have been working on a system for reusable bags. They definitely should not be thrown in the garbage, you can repurpose them as we cannot arrange for pick up due to COVID guidelines. We understand this is unfortunate, and we are ready to implement pick up services as soon as COVID restrictions are lifted.

We offer a variety of meals with updates and seasonal favorites. Meals will be rotated regularly with the exception of a few top sellers that will remain on the menu. There should be 10+ meal options at any given time.

All of our plant-based meals come in compostable and/or recyclable containers.

Absolutely! These cold packs can be refrozen and used again when taking food on the go. If you’re ready to dispose of them, we don’t recommend pouring the gel inside the packs down the drain, but it can be safely disposed of in the trash, and the outer wrapping is 100% recyclable.

The shipping is free when you order $75+ worth of plants.

Yes, each plant is shipped in its nursery pot. However, we have a selection of decorative pots that are available for purchase.

Plants are living organisms, so there will be slight variations or minor imperfections from plant to plant. Similar to people, this is what makes them unique! We do our absolute best to select plants that closely resemble the plant that was photographed, however the photos that are provided on our site are a visual and descriptive guide only. Some plants may arrive that are not physically as mature as the one in the photo. This is OK, as it allows for you to nurture and care for your plants as they continue to grow.

Each plant is shipped in its nursery pot. We have decorative pots available for purchase as well.

Unfortunately, this is not a service we provide, and we do this for several reasons. – Your plant has gone on a big journey! It will need some time to acclimate to your home before it is repotted. If we repotted your –plant for you, then we would be causing unnecessary additional stress that could cause your plants to become upset. – Some of our pots do not have drainage holes, and watering should be done with caution. The nursery pots do have drainage holes and will allow air to circulate around the roots during shipping

We deliver across Canada. Typically, the average delivery takes up to 5 business days to arrive from the day it is shipped out. However, due to the size of Canada, and since we ship from BC, shipping may take up to 7 business days for Eastern Provinces.

Absolutely! We take several stems to safely secure plants for travel. We only select plants that will be able to withstand the stress of travel. We provide several layers of protection to reduce movement and stress on your plants during transit. Each Package is marked, indicating that the courier needs to be gentle with the plants. We have also cultivated a relationship with the courier to ensure that your plant arrives safely.

Please visit our “Shipping & Returns” page for a detailed walk through of our policies.

This is a wonderful idea! We have a selection of plants that would make great gifts. At check out, select the “Sending a Gift? Add a Gift Message” option and leave a note! We will add the message to the package invoice that is included with every order. Don’t worry we will remove the price from the invoice.

It’s Important to not panic! Sometimes plants need a slight adjustment to their care or environments. Typically these are easy fixes and require a lighting, water, or temp adjustment to get your plant to look lush again. Each plant order is sent out with specialized care cards, these will help provide a guideline of your plant’s requirements. You can also visit the plant description located on our page that provides vital information for each plant. You can also email our Customer service team at info@plantx.com with any questions or concerns and they will be happy to help you troubleshoot the problem.

Due to the nature of shipping, It is normal to experience some soil displacement. This is Okay! It should not negatively affect your plant. Make sure to open the package over a sink or table where soil can be easily cleaned up. **We do not recommend opening your package over any type of carpeting or furniture.

Loose soil can be placed back into the plant’s nursery pot and lightly pressed down to re-secure it.

Leaf Loss: Some plant leaves are more delicate, and shipping will sometimes cause the plant to lose some leaves. Don’t stress! This is normal and your plant’s way of communicating that it needs some TLC after shipping.
Leaves will begin the process of growing back once the plant has acclimated to your home and receives the proper care.

Leaf Damage: We take extra precautions to mitigate damage or stress to your plants, however, due to the nature of shipping it is reasonable to expect some slight damage to leaves or even small amounts of bruising. This is similar to what plants might experience in their natural habitats. As your plant receives the proper care and attention it will begin to grow and produce new leaves.

Our New Deli by PlantX flagship store is located in the beautiful town of Squamish, BC. It’s right beside Locavore Bar & Grill at 1861 Mamquam Rd, Squamish, BC V8B 0G2.

The one-stop-shop for everything plant-based is open 7 days a week from 10:30am – 6:30pm pacific time.
Wednesday 10am–6pm
Thursday 10am–6pm
Friday 10am–6pm
Saturday 9am–6pm
Sunday 9am–6pm
Monday 10am–6pm
Tuesday 10am–6pm

If you have ordered a product online, and are looking to return it, please follow our returns process here. The store will not accept online order returns.

At this time coupon codes are only available for our online store.

Shop in confidence knowing that our prices won’t be beaten by local Squamish retailers. Find the best prices in Squamish for plant-based food and products. This guarantee is for IN-STORE ONLY.

Similar to our online store, from pantry items to frozen and refrigerated items, everything is plant-based at the Squamish location. The store includes an education center dedicated to improving consumers’ knowledge of living a plant-based lifestyle. As well, the education center showcases videos featuring plant-based recipes, and other plant-based resources such as flyers, recipe cards, and nutrition tips. The store also showcases plants from our partner next door, Nootka & Sea.

You can purchase PlantX meals at the Cloudburst Cafe, which is in the same complex. Grab ready-to-go meals that are the same as our meal plan option.
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