At PlantX our goal is to ensure our customers are always happy with the products and services we provide. Please make sure to read the below before you purchase from our shop, meal delivery or plant delivery.
Before placing an order through our online platform, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Customer Service Agents standing by who are happy to help you find the perfect plant-based products. Due to the nature of our products, we do NOT accept returns for the meal delivery or refrigerated/frozen items.
Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
- If orders are undelivered due to customer negligence or fault, customers will be responsible for all shipping costs plus a 10% restocking fee should a refund be requested.
- Customers are responsible for shipping costs on re-shipping requests.
- On any returns due to dislike of the product ordered, or products ordered by mistake, customers will be responsible for sending back the order at their cost. Once received in the warehouse, customers will receive a refund on the price of the order after the cost of shipping has been deducted.
SHOP Orders Returned Within 10 Days
Any/all items purchased from plantx.ca shop section (not including meal delivery) must meet the following requirements to be eligible for a refund or exchange:
Item(s) must be unopened products in their original packaging. If you are not satisfied with your order, or something was not as expected, please contact us within seven (7) days by email at firstname.lastname@example.org or by phone (833) 407-0747.
Item(s) must be shipped back within 10 days of the original delivery date.
Return must include a Return Authorization (RA) number which can be acquired by contacting us at email@example.com. This will ensure the proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in.
As a consumer, you hereby understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.
You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States.
EXCHANGE POLICY: Products are not eligible for exchange. We recommend returning the item and placing a new order for expedited services.
plantx.ca reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, PlantX and its affiliates reserve the right to refuse a return for any reason.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ORDER CANCELLATION: At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found above.
DAMAGED ITEM(S): If you've received a damaged item, please report within 48 hours of receiving the product(s) to firstname.lastname@example.org. Please include photos of the item(s), order number, and a description of the damage. We will then assess the damage with our team and get back to you within 24 hours. Beyond 48 hours of receipt, we will not be able to assess damage or offer a refund.
PRODUCT ISSUE: PlantX carries over 10,000 different products from multiple different brands. If the product isn’t expired or damaged, then it is an issue with product quality. Since we don’t manufacture the products, you would need to contact the manufacturer of the product directly. While we are always here to listen to feedback since we do not manufacture the items listed on site we are not able to escalate product issues further.