Check out our vodcast

(833) 407-0747

FREE SHIPPING ON $89+

  • hr
  • mn
  • sc

PLANT-BASED LIFESTYLE NEWSLETTERS JUST FOR YOU Stay informed

FAQ’s

  • SHIPPING
  • ORDERS
  • MEALS
  • PLANTS

Where does PlantX ship to?

PlantX.ca offers Canada-wide shipping for meals, plants, and consumer goods. PlantX.com offers shipping across the US for plants and consumer goods. (US meal delivery coming soon)

How do I get free shipping?

Easy! Simply spend $89 or more on PlantX products (after discounts) and the shipping is free!

Do you ship to P.O. boxes?

Sorry, but currently, we do not ship to any P.O. Boxes.

How long will it take for my order to get to me?

For consumer goods we have different shipping options however it is typically between 1-5 days. For plant delivery, your plant can take up to 14 days.

How do I use my coupon code?

Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.

Can I use more than one coupon code?

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Can I use more than one gift card?

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

What type of payments do you accept?

We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

What courier do you use?

Your PlantX order will arrive via FedEx and/or Purolator.

Can I change or cancel my order?

At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here

Why can’t I checkout?

Ah, shoot! We’re sorry that you are experiencing some trouble placing your order. Please try clearing your cache (your browser’s history stored by the web). Sometimes the cache can interfere with the checkout process on sites, by slowing it down by trying to collect old information. Try giving the cache on your browser a good clean. Please check with your browser for instructions on how to clear your cache. If you’re still unsure please reach out to our customer service team, and we will be happy to show you how.

Can I check the status of my order?

Yes, we will send you a tracking number via email. You can also check your order here

Do you have a return policy?

Yes, under specific requirements. Please visit our Shipping & Returns page for more details. For damaged items, contact info@PlantX.com.

Are all products gluten-free, kosher and non-gmo?

Not all of them, but we have a search function in our shop section to make it easy to find
those products.

Are all products on the website plant-based?

Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.

When do meals get delivered?

Every Monday for Vancouver Orders
Vancouver: 10:30am – 2:00pm
North/West Vancouver: 12:00pm – 3:00pm
Burnaby: 2:00pm – 5:00pm
Surrey: 1:00pm – 5:00pm
Richmond: 1:00pm – 5:00pm
Every Tuesday for the rest of Canada
We will send an email to notify you that the delivery has left the warehouse. You will be notified
via text message with an approximate time of delivery.

When is delivery?

The meals are prepared by local chefs every weekend in the North Vancouver kitchen and are delivered the following Monday or Tuesday (depending on your location).

Who prepares the meals?

For our original 10 meals that were made with meat alternatives, we collaborated with the chefs at Modern Meat because their products are protein-rich and vegan, but PlantX has assembled a team of executive chefs, nutritionists and trainers to develop our ever-evolving menu that’s not only healthy, but absolutely delicious as well! Our team, along with UpMeals, which is also located in Vancouver, are ready to serve you something we know you’ll love. From an idea in our minds, to a delicious meal on your doorstep, we take pride in our meal program every step of the way.

What types of meat alternatives are available?

Crumble, Meatballs and vegan ‘Crab’ Cakes are a few of the meat alternatives on offer from Modern Meat. These products are used throughout a handful of our pre-made meals resulting in nutritious and protein-packed recipes that are delicious!

Do the meals and the products arrive in the same order?

No, you will receive the meals and products separately.

How long do the meals last?

The meals last 5-7 days refrigerated from the delivery date.

If you are dropping food off when I am not home, how does it stay fresh (not go bad)?

The production team assembles and plates the meals fresh every weekend and they are sent out for delivery in a temperature-controlled truck or box each Monday. If you are unable to have someone home to receive the meals, they will be left outside the door in an insulated bag which will keep the meals cold. If you know in advance you will not be able to receive the delivery at a specific time, please contact us and we will do our best to accommodate this request.

Is it a subscription-based delivery service?

PlantX has both options available. We offer a rotating, subscription-free, a la carte menu for weekly meal delivery throughout Canada. The a la carte menu requires a minimum order of 5 of our pre-made, chef-curated meals plus any add-ons you’d like to include. We accept online orders anytime. New to PlantX are our meal plans for those who want complete plant-based nutrition for breakfast, lunch, and dinner, curated by our very own certified nutritionist from our medical advisory board, Ms. Amy Gensel RD, CSNC. The meal plan is available in both 3 and 5-day programs where you can receive all of your delicious and nutritious meals delivered right to your door. You can order a 3-day or 5-day meal plan as a one time purchase, or you can save 10% by subscribing to weekly deliveries.

The meals were delivered in a reusable bag, what do I do with this?

We have been working on a system for reusable bags. They definitely should not be thrown inthe garbage, you can repurpose them as we cannot arrange for pick up due to COVID guidelines. We understand this is unfortunate, and we are ready to implement pick up services as soon as COVID restrictions are lifted.

Does the menu change?

We offer a variety of meals with updates and seasonal favorites. Meals will be rotated regularly with the exception of a few top sellers that will remain on the menu. There should be 10+ meal options at any given time.

Is the shipping for free for plants?

The shipping is free when you order$89+ worth of plants.

Do the plants come in a pot or do I have to buy them separately?

Yes, they will come in a pot automatically, however, there are more options of pots available if you wish for a different one

Still Looking For Answers? Send us an Email At Info@Plantx.com

Explore PlantX

Select what news you are interested in receiving a newsletter

close-link